Yes, all of our beads and charms are designed to fit all major brands’ bracelets. However, please note that our stoppers and safety chains contain a silicone rubber insert that may not be compatible with other bracelets’ screw mechanisms. Our charms have a mounting hole diameter of 4.5 to 5.5 mm, ensuring compatibility with any bracelet thinner than that. Keep in mind that sizes may vary depending on the design or function of each product. For more details, please refer to the specific product information.
What is 925 sterling silver?
925 sterling silver is a high-quality alloy used in jewelry making. It consists of 92.5% pure silver and 7.5% copper. This combination enhances the durability and strength of the silver while maintaining its lustrous appearance. The addition of copper helps to prevent tarnishing and ensures that the jewelry retains its shine over time. Sterling silver is a popular choice for jewelry due to its affordability, versatility, and timeless appeal.
Can I receive a catalogue?
Unfortunately, we do not distribute catalogues. Our products are exclusively showcased online. You can browse through our website to explore the latest and most comprehensive selection of charms, conveniently organized into categories for your browsing pleasure.
Does the Zow's charms feature a screw mechanism?
Our charms do not incorporate a screw mechanism. However, we provide stoppers and locks to secure charms in place on bracelets, preventing them from sliding. While our charms are compatible with all major brands’ bracelets, please note that our stoppers and safety chains contain a rubber lining that may not align with other brands' bracelets' screw mechanisms.
What should I do if there's no update on my order tracking?
If the tracking information hasn't been updated in the online tracking system, it may still have been processed offline. We recommend checking back later to see if there's any updated information. If there's been no movement within a week, please don't hesitate to reach out to our customer service team. You can contact us via live chat or by submitting a support ticket, and we'll be happy to assist you further.
How can I track my order?
Visit http://www.THEZOW.com/trackorder/
Enter the email used for your order and click “Check”
Click the yellow “Track” button for detailed information on your order status.
Exchange & Returns
https://thezow.com/pages/shipping-and-returns
Is it safe to place an order on The Zow?
Absolutely! The Zow employs numerous safety measures to safeguard your personal information against unauthorized use. We utilize state-of-the-art security technology, including data encryption, server authentication, message integrity, SSL Certificate, and Trustwave certification. Rest assured, shopping with us is akin to keeping your PayPal and credit card information in a bank vault. We are committed to ensuring the utmost security and privacy for our customers, making it our top priority.
What is The Zow's refund policy?
Refunds are typically processed within 24-48 hours after you receive confirmation of the cancellation. However, the timeframe for the refund to appear on your credit card or PayPal account may vary depending on the policies of these institutions.
What methods of payment does The Zow accept?
At The Zow, we accept various payment methods, including PayPal, credit cards, and debit cards. However, please note that we do not accept cash on delivery or bank transfer payments. You can conveniently select your preferred payment method during the checkout process.
My payment was unsuccessful.
Credit card payments may fail due to several reasons: insufficient funds, unauthorized purchase by the card owner, incorrect account/billing details, or an expired credit card. If none of these issues apply, please contact our customer service team with your order number, name, and email address. We'll promptly email your invoice to help process your order.
What should I do if an item is showing as out of stock?
If an item is currently out of stock, please don't hesitate to contact us. Our dedicated team will either double-check availability for you or provide information on when the item is expected to be back in stock. Your satisfaction is our priority, and we're here to assist you with any inquiries regarding product availability.
What I do if I do not receive my order?
We recommend tracking your order online to prevent delivery issues. If the delivery timeframe has passed, please contact both your postal carrier with the tracking number and Soufeel customer service. If your order is confirmed lost and your shipping address is accurate and deliverable, we will arrange a free replacement or issue an immediate refund
Please remember:
Shipping estimates begin from the shipping date, not the order date.
Customers are responsible for lost orders due to incorrect shipping information. Ensure your address is accurate and deliverable.
How do I change or cancel an order after it has been submitted?
To modify or cancel your order, please reach out to our customer service team via live chat or by submitting a support ticket. While we'll do our best to accommodate your request, please note that our order fulfillment system is designed for efficiency, so your order may already be in the shipping process. If this is the case, we won't be able to make changes or cancellations. Should you still wish to return or exchange your order upon receipt, our customer service department, here at The Zow, will gladly assist you.
Why haven’t I received any emails or replies after placing my order?
If you haven't received any emails or replies from us after placing your order, there are a few possible reasons. Firstly, your email address may have been entered incorrectly or might be blocked by spam filters. We recommend checking your junk mailbox and adjusting your spam filters accordingly. Additionally, please ensure that you're using your primary email address to guarantee timely updates. Thank you for your support.
How long will it take for me to receive my order?
A: Orders are typically shipped within 1-2 business days of receipt, excluding personalized jewelry orders. Personalized photo charms usually require 3-5 business days for handcrafting before shipping. Once your order is dispatched, you'll automatically receive a tracking number via email. The specific delivery time depends on the shipping method you've chosen.
Please note that for standard shipping, it will take approximately 10 to 20 days for delivery, while expedited shipping options may have shorter delivery times. Shipping estimates begin from the day of shipping, not from the date of order submission. Customers are accountable for lost orders resulting from inaccurate shipping information.
I’m having trouble uploading photos. What should I do?
If you encounter difficulties uploading photos, please follow these steps:
Check for any pop-up messages that might indicate the issue.
If you're using a laptop or desktop computer, try switching to a different browser.
If you're using a mobile phone, ensure that your network connection is stable enough to upload a picture.
Note that our system does not recognize PDF files. Convert PDFs to either JPG or PNG files before uploading.
If none of these options resolve the issue, try using another photo.
If you're still unable to upload your photo, please contact our customer service team for assistance.
I cannot checkout. What should I do?
If you're experiencing difficulties checking out, please follow these steps:
Ensure that there are no out-of-stock items in your cart. Remove any such items before proceeding to checkout.
Confirm that all required fields, including shipping address and shipping method, are completed.
Check your browser settings or try using a different browser. Additionally, ensure that your device's clock settings are accurate.
If you're still unable to proceed with checkout after following these steps, please don't hesitate to contact our customer service team via live chat or by submitting a support ticket. We're here to assist you.
Q: How can I get a discount or coupon code?
You can receive a 5% off discount code by subscribing to our newsletter. Simply sign up, and the discount code will be sent to your email, along with updates on our upcoming promotions. Additionally, you can explore our Today Only Deals page to discover popular items at discounted prices. Visit [Your Shop's URL]/today-only-deals for more details. If you require further assistance, please don't hesitate to contact our customer service team, and we'll be happy to assist you.
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